LuckyMate Privacy Policy

At Lucky Mate, we are committed to safeguarding your personal information and ensuring your privacy is protected at all times. This Privacy Policy explains how we collect, use, store, and share your data when you access and use our services at LuckyMate Casino. By registering an account or using our platform, you agree to the practices described in this document. We encourage you to read this policy carefully so you understand your rights and how we handle your information.

Who We Are

Lucky Mate Casino is operated by Anakatech Interactive Limited, a company licensed under a Curaçao international gambling authority. Our platform is available in English and is primarily directed at players in Australia and New Zealand. If you have any questions regarding this policy or how we handle your data, you may contact our support team at support@luckymate.com. We process all support requests within approximately 3 hours.

Information We Collect

At LuckyMate, we may collect the following categories of personal data when you register, deposit funds, or interact with our platform:

• Identity Information: Your full name, date of birth, and government-issued identification documents required for account verification.
• Contact Information: Your email address, phone number, and residential address.
• Financial Information: Payment details including bank account data, PayID credentials, credit/debit card information, e-wallet accounts (Skrill, Neteller, ecoPayz), and cryptocurrency wallet addresses (BTC, ETH, USDT).
• Account Activity: Your login history, gaming activity, bonus usage, wager history, and transaction records.
• Technical Data: Your IP address, browser type, device identifiers, operating system, and cookies data.
• Communications: Records of any messages you send to our support team via live chat or email.

How We Use Your Information

We use the personal data we collect for the following purposes:

• To create and manage your LuckyMate Casino account and verify your identity in compliance with our licensing requirements.
• To process deposits and withdrawals via your chosen payment method, including PayID, cards, e-wallets, crypto, and bank transfers.
• To administer bonuses, promotions, and our loyalty VIP program, including Welcome Package offers and cashback rewards.
• To ensure compliance with responsible gambling obligations, including managing deposit limits, time-out periods, and self-exclusion requests.
• To provide customer support via live chat and email.
• To prevent fraud, money laundering, and other unlawful activities.
• To improve our platform, personalise your experience, and deliver relevant communications.
• To comply with applicable legal and regulatory requirements under our Curaçao licence.

Legal Basis for Processing

At Lucky Mate, we process your personal data on the following legal grounds:

• Contractual necessity: We need your data to fulfil our obligations under the terms of your account agreement, including processing payments and delivering gaming services.
• Legal compliance: We are required to collect and retain certain data to comply with anti-money laundering (AML) regulations and our obligations as a licensed operator.
• Legitimate interests: We process certain technical and behavioural data to maintain platform security, detect fraud, and improve our services.
• Consent: Where required, we will ask for your explicit consent before sending promotional communications.

Cookies and Tracking Technologies

Our LuckyMate platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site performance. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may control or disable cookies through your browser settings; however, please note that disabling certain cookies may affect the functionality of our platform.

Sharing Your Personal Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

• Payment processors: To facilitate secure deposits and withdrawals on LuckyMate.
• Game providers: Including Pragmatic Play, NetEnt, Play'n GO, Aristocrat, and other certified suppliers who deliver gaming content on our platform.
• Verification and compliance services: To conduct KYC (Know Your Customer) checks and identity verification as required by our licence.
• eCOGRA and auditing bodies: As part of our ongoing compliance with certified RNG auditing and fair play standards.
• Regulatory and law enforcement authorities: Where we are legally required to disclose information.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our regulatory obligations. If you request account closure, we will retain certain records for the period prescribed by applicable regulations before securely deleting your data.

Your Rights

As a player at Lucky Mate Casino, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data, subject to our legal obligations.
• The right to restrict or object to certain types of processing.
• The right to withdraw consent for marketing communications at any time.
• The right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact our team at support@luckymate.com. We are committed to responding to all legitimate requests promptly.

Security Measures

We at LuckyMate take the security of your personal data seriously. Our platform employs industry-standard encryption technologies, including SSL (Secure Socket Layer) protocols, to protect data transmitted between your device and our servers. We also implement strict internal access controls and regular security audits to ensure your information remains protected at all times.

Responsible Gambling and Data

Our Lucky Mate platform uses certain personal data to support our responsible gambling commitments. This includes monitoring gameplay patterns, enforcing deposit and loss limits you set, and managing time-out or self-exclusion requests. We may also share relevant data with responsible gambling organisations or regulators where required to protect players from gambling-related harm.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant updates, we will notify you via email or a prominent notice on the LuckyMate platform. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. We are available via live chat on the Lucky Mate platform or by email at support@luckymate.com. We are here to help and will respond to your enquiry as quickly as possible.