LuckyMate Casino Terms and Conditions

Welcome to LuckyMate Casino. These Terms and Conditions govern your access to and use of our platform, games, promotions, and all related services. By registering an account or using any part of our website at luckymate.co.com, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We reserve the right to update or amend these Terms and Conditions at any time, and continued use of our services following any such changes constitutes your acceptance of the revised terms.

1. About Us

At Lucky Mate, we operate under the ownership of Anakatech Interactive Limited and hold a Curaçao international gambling licence. We are regularly audited to ensure fair play, secure payments, and full compliance with industry standards. Our games use a certified Random Number Generator (RNG) and are subject to eCOGRA auditing to guarantee transparent and fair outcomes for all players. LuckyMate Casino is an AU/NZ-facing offshore online casino platform launched in 2025, primarily serving players in Australia and New Zealand.

2. Eligibility and Account Registration

To register and use our services at Lucky Mate, you must meet the following requirements:

• You must be at least 18 years of age or the minimum legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a country where online gambling is legally permitted.
• You must not be a resident of any jurisdiction where our services are restricted or prohibited.
• You must provide accurate, complete, and up-to-date personal information during registration.
• You may hold only one account at LuckyMate Casino. Duplicate accounts will be suspended.

We reserve the right to request identity verification documents at any time. Failure to provide such documents may result in suspension or closure of your account and withholding of any pending withdrawals until verification is completed. This process is in place to protect our players and to comply with our licensing obligations.

3. Deposits, Withdrawals, and Payment Methods

3.1 Deposits

At LuckyMate, we accept a wide range of payment methods to suit our Australian and New Zealand players. These include PayID, Visa/Mastercard, e-wallets such as Skrill, Neteller and ecoPayz, cryptocurrencies including BTC, ETH and USDT, bank transfers via BSB and account number, and prepaid vouchers such as Paysafecard (for deposits only). Our minimum deposit is approximately AU$20, with a minimum of AU$25 required to qualify for welcome bonus offers. Prepaid deposits may be accepted from as low as AU$10.

3.2 Withdrawals

Our Lucky Mate withdrawal process is straightforward and transparent. We do not support withdrawals via prepaid vouchers such as Paysafecard. All other available deposit methods are supported for cashouts. The following limits and processing times apply:

• PayID: up to AU$5,000 per transaction; same-day processing possible.
• Visa/Mastercard: up to AU$5,000; 2–5 business days.
• E-wallets (Skrill, Neteller, ecoPayz): up to AU$10,000; 24–48 hours.
• Cryptocurrency (BTC, ETH, USDT): up to AU$50,000; processing within minutes to 48 hours.
• Bank transfer: up to AU$20,000; 2–5 business days.

At LuckyMate Casino, we may require identity and payment verification before processing your first withdrawal. This may extend processing time. Maximum withdrawal limits may also vary based on your VIP tier and verification status. We are committed to processing all requests as quickly as possible, and our standard target is to handle all withdrawal requests within the timeframes listed above.

4. Bonuses and Promotions

Our Lucky Mate welcome package consists of four deposit-match bonus steps, each requiring a minimum deposit of AU$25 and subject to 40x wagering requirements:

• Step 1: 150% match bonus up to AU$1,000 plus 150 Free Spins on Mustang Gold.
• Step 2: 100% match bonus up to AU$1,000.
• Step 3: 100% match bonus up to AU$1,000.
• Step 4: 150% match bonus up to AU$1,000.

Each step carries a maximum bonus and maximum withdrawal cap of AU$1,000. At LuckyMate, we also offer ongoing promotions including weekly reload bonuses, loyalty cashback of up to 15% for Silver-tier players and above, and exclusive VIP-only prize draws. All bonuses are subject to our full bonus terms. We reserve the right to amend, suspend, or cancel any promotion at our discretion. Bonuses are intended for personal, recreational use only and any attempt to exploit or abuse promotional offers may result in account suspension.

5. Loyalty and VIP Programme

At Lucky Mate, all players are automatically enrolled in our five-tier Comp Points (CP) loyalty programme and receive 85 Welcome CP upon registration. Players earn 5 CP per AU$1 wagered with real money and 2.5 CP per AU$1 wagered with bonus funds on eligible slots only.

• Bronze: 0 CP — entry level.
• Silver: 1,700 CP — 24/7 live chat access and cashback unlocked.
• Gold: 7,000 CP.
• Platinum: 50,000 CP — 30% accelerated CP earning.
• Diamond: 150,000 CP — 50% accelerated CP, personal VIP support, priority payouts.

We apply a 30-day CP expiry policy for all tiers except Bronze. Inactivity may result in tier downgrade. Our LuckyMate Casino VIP programme is designed to reward loyal players with personalised benefits, dedicated account management, and enhanced payout limits.

6. Responsible Gambling

At LuckyMate Casino, we are committed to providing a safe and responsible gaming environment. We offer a range of tools to help players manage their gambling activity, including deposit limits, loss limits, session time-outs, and self-exclusion options. We encourage all players to gamble responsibly and to use these tools proactively. If you believe your gambling is becoming harmful, please contact our support team immediately at support@luckymate.com or use the self-exclusion feature in your account settings.

7. Prohibited Activities

When using our Lucky Mate platform, the following activities are strictly prohibited:

• Using fraudulent payment methods or chargeback tactics to claim bonuses or winnings.
• Registering multiple accounts to exploit promotional offers.
• Using automated software, bots, or any form of artificial assistance during gameplay.
• Attempting to launder money or engage in any form of financial crime through our platform.
• Sharing account credentials or allowing third parties to access your account.
• Any form of collusion, cheating, or exploitation of software vulnerabilities.

We reserve the right to immediately suspend or permanently close any account found to be in violation of these rules and to void any associated balances or winnings.

8. Customer Support

Our LuckyMate support team is available via live chat and email at support@luckymate.com. We aim to respond to all enquiries within 3 hours, and typically much faster. Live chat is available 24/7 for players at Silver tier and above. We provide support exclusively in English, covering both AU and NZ locales. Our team can assist with account queries, payment issues, bonus questions, and responsible gambling tools.

9. Limitation of Liability

At Lucky Mate, we strive to maintain an uninterrupted and error-free service. However, we cannot guarantee that our platform will always be available or free from technical issues. We are not liable for any losses arising from technical failures, internet connectivity issues, or circumstances beyond our reasonable control. Our total liability to you under these Terms and Conditions shall not exceed the amount of funds held in your account at the time of the relevant incident.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws applicable under our Curaçao gaming licence issued to Anakatech Interactive Limited. Any disputes arising in connection with LuckyMate Casino and our services shall be subject to the exclusive jurisdiction of the relevant competent authority under our licensing framework. By using our services, you consent to this governing law and jurisdiction. We encourage players to contact our support team in the first instance to resolve any disputes amicably before pursuing formal proceedings.

11. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time without prior notice. Any changes will be posted on our website and will take effect immediately upon publication. We recommend that you review our Lucky Mate terms regularly to stay informed of any updates. Your continued use of our platform following any amendments constitutes your acceptance of the updated terms.

If you have any questions about these Terms and Conditions, please contact us at support@luckymate.com. We are here to help and aim to ensure your experience at LuckyMate Casino is enjoyable, fair, and fully transparent.